F.A.Qs

How can I order your products?
You can simply call us or emails us with your specific need and we will send you instruction for placing order with us.
How order process works?
 For details of order process, we have details here in this page, Order Process
Can I order online?
Yes, we do have online order facility, you can contact us we will guide you through.
Which countries do you ship to?
 We can ship anywhere, as long as you can receive the items and clear it from your local custom. we are not responsible for your local customs clearance and process.
I have received POS terminal, but I cannot download my application on them
 We do develop custom application which will work with VeriFone, Ingenico or Pax terminals. you have to let us know what time of terminals you have and/or you want, we can advise you with application download.
What about If I need software application 
 We do develop custom application which will work with VeriFone, Ingenico or Pax terminals. you need to send us your specific need for that and we will give you further information.
I have ordered POS but I cannot clear it from custom
 Local custom clearance is not our job, we only ship to address that has been given to us. However, it is your own responsibility to check with local custom whether you can import POS items that you require.
What about International Shipping and Return?
For International Shipment and Return Policy Please visit the links for details.
Do you provide warranty for POS terminals?
We do, but in some occasion we don’t provide warranty for old terminals.
What about If I want to buy only 1 or 2 pcs as a sample or for testing my application
 We can ship you 1 or 2 pcs of terminal, but small quantity order will be regard as retail therefore we have to charge terminals as retail price.
What Payment method do you accept? 
 We accept major payment methods, such as, Visa, Master, American Express, PayPal & Skrills.
Do you provide repair services?
 Yes, we have qualified repair team engineers that have skills and tools for repair and programming of different terminals. Please see details for Repair Services here
Can I rent terminals?
Yes, we do have extensive rental plan, please see details in Rental Solution page
I cannot find items that I am looking for.
 We can source items that you are looking for, just contact us with specific needs we will take it further.
Do you buyback any equipment’s?
 Yes, we do buy back terminals, depends on type of terminals you have and quantity as well.
How can I buy large quantity of terminals? 
 We offer wide range of used or brand-new terminals from different brands, you can contact us for required items and let us know which model and what quantity you need.
What is EMV?
Chip Enabled Card Acceptance, EMV chip technology is becoming the global standard for credit card and debit card payments. Named after its original developers (Europay, MasterCard® and Visa®), this technology features payment instruments (cards, mobile phones, etc.) with embedded microprocessor chips that store and protect cardholder data. This standard has many names worldwide and may also be referred to as: “chip and PIN” or “chip and signature.”What makes EMV different than the traditional magnetic stripe card payment?Simply put, EMV (also referred to as chip-and-PIN, chip-and-signature, chip-and-choice, or generally as chip technology) is the most recent advancement in a global initiative to combat fraud and protect sensitive payment data in the card-present environment. Payment data is more secure on a chip-enabled payment card than on a magnetic stripe (magstripe) card, as the former supports dynamic authentication, while the latter does not (the data is static). Consequently, data from a traditional magstripe card can be easily copied (skimmed) with a simple and inexpensive card reading device – enabling criminals to reproduce counterfeit cards for use in both the retail and the CNP environment. Chip (EMV) technology is effective in combating counterfeit fraud with its dynamic authentication capabilities (dynamic values existing within the chip itself that, when verified by the point-of-sale device, ensure the authenticity of the card).
Why should I invest in chip card acceptance now?
Preventing the growth of card-present fraudulent activity is one of the main reasons the industry is moving toward EMV technology. Chip cards make it difficult for fraud organizations to target cardholders and businesses alike. As a result, more and more chip cards are being introduced by U.S. financial institutions in order to support and switch over to this technology.
How does chip technology work?
Your EMV-enabled device will communicate with the chip inside the customer’s smart card to determine whether or not the card is authentic. Generally, the terminal will prompt the customer to sign or enter a PIN to validate their identity. This process enhances the authentication of both the card and cardholder, effectively reducing the possibility that your business will accept a counterfeit card or be held liable for a fraud-related chargeback
Related links:

 Return Policy  International shipment   PCI Compliance  Rental Solution Order Process Privacy Policy 

 

 

 

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