Product Returns Policy

With regards to refurbished terminals, we accept any product return within 10 days. You will be refunded the cost of item(s) only, shipping costs not included. Please review our Terms & Condition if you wish to return any item and we will replace your item.

As for new terminals, you can return any product with the same condition that had been delivered with 10 days. You will receive an RMA( Return Material Authorization) the

Returns

10 Day Return Policy – Unused Products Only

Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, please contact us at info@velforms.com To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

Exchanges (Defective/Damaged Products Only)

10 Day Exchange Policy – Defective Products Only

If you believe you have a defective product, please contact us at info@velforms.com

Defective products may only be exchanged within 10 days of purchase. In order to process your exchange, we will need your product details and reasons, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@velforms.com

Shipping

To return your product, please contact us at info@ velforms.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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