Maintenance & Repair

  • Clients often pay for repair services they don’t actually need. Refurbished point-of-sale system allow you to have less expensive alternative for projects that most advanced and expensive technology is not required. Refurbished POS doesn’t mean low quality as we have a rigorous quality control check in place and at same time we offer warranty to most of products.
  • Once the new solution is in place, you will realize:
  • increases in store uptime, operational efficiency and overall cost savings.
  • high quality repairs and responsive service.
  • brand agnostic repair technicians skilled in servicing a broad range of equipment.
  • the consolidation of vendors for even greater efficiency and cost savings.
  • 24/7/365 visibility on projects, inventory levels and movement, service calls, refurbishment, and deployment.


    Standard Repair Service

     

    Standard Repair Service offering allows retailers to have equipment repaired with or without being under a maintenance contract.  Retailers simply send in the equipment to be repaired and it is returned in an agreed upon amount of time.

     OfferingRetailer sends defective equipment to Velforms for repair.  The equipment is then repaired and returned to retailer.
     Ideal ForSelf-maintenance retailers, retailers who employ their own field technicians, or retailers that supply their own spares to stores.
     Turnaround TimeYou specify.  Typically 5-7 days.
     Warranty on Repair90 days
     Freight CostsRetailer pays freight to Velforms and Velforms pays the return freight.
     Freight MethodRetailer specifies.  Typically ground freight.
     InstallationCustomer assist -or- On site labor
     OptionsOn site labor, staging, return management and make-to-stock

     

    Exchange Repair Service

     

    Exchange Repair Service offering provide retailers with flexibility and many options for their POS maintenance and repair program.  The Exchange Repair Service is best suited for retailers where critically is low and spare pool inventory management is a challenge.  With this option, Velforms maintains a ready spare pool inventory of equipment specified by the retailer.

    When a failure occurs, stores simply ship the product to Velforms Technology and once it’s received, the re-placement is shipped to the store. The retailer decides the urgency of the shipment by choosing their preferred shipping method. The failed equipment is then repaired and returned to the retailer’s stock ready for the request.

    Two installation options are available for the Exchange Repair Service: Customer Assist or On Site Labor. With the Customer Assist option, the store manager or sales associate installs/swaps the unit using the enclosed, easy-to-follow, pictorial directions. The On Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, Velforms Technology arranges for a field technician to install the equipment on the selected day.

     

    OfferingVelforms maintains ready spare pool inventory of customer specific equipment. Working product is dispatched after the damaged product returns to Velforms.
    Ideal ForRetailers who do not perform their own service or employ field technicians.  Retailers who currently rely on the OEM or other third party providers of service.  Retailers looking to consolidate maintenance providers.
    Turnaround TimeWhen damaged equipment is received, it is repaired and returned to spare pool stock within 5-7 business days.
    Warranty on Repair90 days
    Freight CostsVelforms pays outbound freight and customer pays damaged unit return freight. Velforms also offers return management services to pick up damaged equipment.
    Freight MethodCustomer specifies.  Typically working unit is next day or second day freight and damaged unit is sent via ground service.
    InstallationCustomer assist -or- On site labor
    OptionsWarranty management, On site labor, staging, return management and make-to-stock

     

    Advance Exchange Repair Service

     

    Advance Repair Service offering provide retailers with flexibility and many options for their POS maintenance and repair program.  Advanced Exchange Repair Service is designed for retailers where time is critical. Much like our Exchange Repair option, Velforms maintains a ready spare pool inventory of equipment specified by the retailer. However, when a store reports a failed product, Velforms Technology will ship a replacement unit in advance of receiving the defective item back. Again, the retailer decides the urgency of the shipment by choosing the preferred shipping method. Once Velforms Technology receives the equipment, it’s repaired and returned to the spare inventory pool.

    Two installation options are available for the ADX programs:Customer Assist and On-Site Labor. With the Customer Assist option, the store manager or sales associate exchanges the unit using the enclosed,easy-to-follow, pictorial directions. The On-Site Labor option is for retailers who wish to have a certified technician perform the installation. Once the equipment is shipped out, Velforms Technology arranges for a field technician to install the part on the selected day.

    OfferingVelforms maintains ready spare pool inventory of customer specific equipment. Working product is dispatched before the damaged product returns to Velforms.
    Ideal ForRetailers who do not perform their own service or employ field technicians.  Retailers who currently rely on the OEM or other third party providers of service.  Retailers looking to consolidate maintenance providers.
    Turnaround TimeWhen damaged equipment is received, it is repaired and returned to spare pool stock within 5-7 business days.
    Warranty on Repair90 days
    Freight CostsVelforms pays outbound freight and customer pays damaged unit return freight. Velforms also offers return management services to pick up damaged equipment.
    Freight MethodCustomer specifies.  Typically working unit is next day or second day freight and damaged unit is sent via ground service.
    InstallationCustomer assist -or- On site labor
    OptionsWarranty management, On site labor, staging, return management and make-to-stock

     

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